Messaging FAQ

What can I do with ConveYour's messaging system?

  • Send & receive text messages to individuals.
  • Send group text messages to hundreds, even thousands of your contacts.
  • Automate text message delivery
  • Send images and video messages to individuals or groups!
  • Hold a shared conversation between a contact and your ConveYour admin users. (Great for assistant based communication).
  • Personalize each text message with placeholders. Example...
  • Hi {{first name}} I just want to make sure I still have the right email for you is it still {{email}}?

Do I send messages from my own cell phone number?

No. You will actually pick your own dedicated SMS/MMS phone number from within ConveYour from the welcome page after creating your account. You will send SMS messages out from this phone number and incoming replies to your outbound messages will be “piped back into” your ConveYour account. When you sign up with ConveYour, you will be prompted to to select a phone number from within Welcome > Setup Text Messaging.

Pick a texting phone number

Are the numbers random or do I get to pick?

No they are not random! You get to pick your number similar to your current mobile number:

Secondary phone line for SMS And you can select a different area code if necessary: chose area code

Ok! I selected my texting line! How do I send my first text?

You will receive a message confirming selection of your number and you will receive a message to your mobile number from your ConveYour number. confirmation

Send a reply to the welcome message. You will be directed to your ConveYour conversation with yourself :). You will be within the Conversations zone of ConveYour. It shows your reply from your mobile device, and encourages you to join the conversation by sending a reply through the Conversations system (see sending text messages below):

replies You will receive another message through this conversation back to your mobile device.

How do I send text messages?

From the main menu go to Contacts. Select a contact name and from the contact's menu that appears, choose SMS (message bubbles icon).

All messages are typed in the field below the menu bar: typing message

Hit send by selecting the twisted arrows icon: send message

If you don't already have any contacts, you can upload a group of contacts from a .csv spreadsheet, or you can add contacts individually from Contacts > Add Contacts

I forgot my phone number! How do I find it in ConveYour?

Go to main menu and “Welcome” > click on Setup Text Messaging. Your number will be shown.

Alternative! Find your own contact profile in your account and send yourself a text message ;-)

Finding your SMS number

I'm in another country, can I select an international number to send and receive text messages?

We do support international SMS messaging! If you want to pick a sending SMS number outside of the US, please contact support and we'd be happy to help you select one.

What's the pricing on text messages?

Texting from ConveYour is pay-as-you-go. You only pay for what you use. Here's the pricing page.

What happens if someone calls my ConveYour texting line?

The line will simply disconnect by default. We can help you set it up so that inbound calls get forwarded to your regular mobile phone or we can have a recording play. Please contact support about getting this setup.

Creating Group Messages

How do I send messages to a group?

From the main menu, go to groups and create your desired group.](setting-up-groups). Once you have created your desired group, click “text” in the group's menu, and then create your message.

Group texting

What are placeholders?

You can use placeholders to create dynamic messages to your contacts, personalizing each message. At the time of sending, placeholders replace each placeholder word with the real value for the recipient! Placeholders are one of THE BEST ways to improve authenticity in your messages which in turn boosts engagement.

To use them, simply select the add placeholder button, and start typing the name of the field you want to use. add placeholder

A very common one is first name so you would type f. i. r. s and so on. Once you see the field you want simply press enter to select that field and have it's full placeholder text drop into your text body. fields placeholder first name placeholder

What is this fallback: “there” in my placeholder?

It's fallback, “plan b” text will be used if there is no value in the contacts data for the given placeholder field.

Example.. Let's say you didn't have a contact's first name. And your text was...

Hi {{first name OR "there"}}! Great job!

Alternatively..

Hi {{first name | fallback: "there"}}! Great job!

Then at the time of sending your text would go out as..

Hi there! Great job!

I find myself sending a lot of the same messages to people. Is there a faster way to reply to folks?

Yes! You should use snippets combined with the shortcuts feature.

use snippets

Shortcut text message content

Video Messaging

What are the benefits of using your video messaging?

ConveYour's video messaging through text messages gives you an extremely convenient way to broadcast video out directly to your tribe/audience.

  • No more uploading semi-private videos to Vimeo, Youtube and having to mess with privacy settings just to send a video to a few people.
  • No more remembering which video URL you need to copy to send to others
  • No more remembering where you uploaded that video to.
  • No more worrying about what other videos will show up next to the one you are delivering to people (other people's videos, your videos that aren't applicable).

ConveYour's video messaging is a simple as whipping out your phone, navigating to one of your ConveYour groups, recording a quick selfie video, and sending the video to the group! That's it!

How do I add a video?

When composing a text message, click on the “media” icon.

If you are on a desktop computer you will get a file window. Select any video or image format. If you are on an Android or iOS device, you will be prompted with the typical “Take Photo or Video / Upload from Picture Library / Choose from Drive” menu.

Once you have selected your desired media from the PC, or created it on the mobile device the media object will show up on the right hand side of the message box and show you it's upload progress.

Video Messaging with SMS

100% uploaded on the media does NOT mean your message has been sent. It means the media is uploaded. You still need to compose a text body and press send. The send button will turn green when you are able to send your message.

Upload video for SMS message

Conversations

I sent a blast SMS message. Where do I go to see replies?

From the main menu, click on conversations..

SMS Conversations List

How do other admin users select their SMS phone number in ConveYour?

The same way you selected yours. Once you have added another admin user to the system, that user will go to their welcome page and select their SMS/MMS texting line.

What happens if another one of my admin users replies to a text message I received on my texting line?

Scenario... You send a text message to Jill on 206-555-1212, Jill replies. John (your second admin user) replies to her. In this case, John's ConveYour texting number will be used instead of yours. This makes it easy for multiple admin users to be privy/part of the conversation with Jill. Jill then knows who she is responding to.

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Send personalized text messages to groups.

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